This page explains how to ask about a subscription payment or refund. The active plan, billing period and payment instructions shown during checkout form part of the specific purchase details.
Last updated 9 November 2026
If you pay by bank or wallet transfer, submit the requested reference and evidence through the displayed process. Keep the original transaction receipt. Uploading evidence does not itself confirm payment or activate a plan; verification status is shown in the workspace or communicated by support.
For a duplicate, incorrect, unrecognized or misapplied charge, contact support with the shop name, plan, payment date, amount and transaction reference. Do not send passwords, card security codes, or unrelated financial details. We may request limited evidence needed to investigate.
Refund requests are reviewed against the payment record, plan status, service period, applicable checkout disclosures and relevant legal requirements. A refund is not automatic solely because a plan was selected or access was used. Any approved refund is returned through an available method and timing confirmed by support.
If payment appears complete but the subscription is not active, contact support with the payment reference. We will review the verification and plan status and explain the next step.
Start a request from the in-product Support desk or use the public Contact page. Include enough information to identify the payment, while keeping sensitive credentials private.
Need help with a question about this page?
Contact the M-RETAIL OS team